Customer Success - Act-On

Act-On cultivates a truly customer-centered culture, led by our Customer Success team and supported by every member of the company. Our third-generation email platform is complemented by ever-evolving, best-in-class technologies for tracking and reporting, analysis, lead generation and nurturing, and more. Our partnerships are a key component of our strategy for delivering complete, customized solutions for our customers. Our success is driven by your satisfaction.

Act-On's live, real-time Customer Success team.

Our Customer Success team is comprised of smart, dedicated people with real-world experience. We're with you from Day 1, available through email, phone or online meeting. We help you integrate the Act-On platform in a way that fits your own unique requirements. Many of our customers are running successful campaigns within days of integration.

Most Act-On customers begin with email and analysis, adding in lead scoring, nurturing, and further capabilities as their use of Act-On grows to meet their needs. Act-On is built for marketers, not technology experts, so it's easy and intuitive to use...no coding or IT support required. Our Customer Success team is here for you when you're ready to take it to the next level- helping you every step of the way.

No fine print.

Your direct access to our Customer Success team is part of your monthly Act-On subscription. No extras to buy. Because Act-On's pricing system is a monthly subscription, we work to earn your trust every month, through delivering a superior marketing automation platform and the live support to ensure your success.

Be part of the Community.

You can access the Act-On Community through your Act-On customer interface, where you'll find a wide range of documents and FAQs, as well as a list of the most recent features and improvements. Act-On typically provides updates every two weeks; our evolving updates are driven by customer input and conversations. When our customers speak, we listen.

"I certainly didn't expect to know and feel comfortable with the system in a matter of days, but with the help of Act-On, we pulled it off beautifully. Once the system was implemented, we of course had questions here and there, but again, our Customer Success manager was readily available and our questions were answered immediately. This speaks volumes to knowing that we made the right choice. We didn't get just a sales pitch and a manual on how to use it, (although that may be all you need for this easy-to-use system), we got the whole package. That it came at a fabulous price with convenient terms and conditions, and the ability to customize it to our needs, were just more perks." —Emily W.